Article Text

Original research
Parental perceptions of the impact of neonatal unit visitation policies during COVID-19 pandemic
  1. Hemananda Muniraman1,2,3,
  2. Mahmoud Ali4,
  3. Paul Cawley5,
  4. Jessica Hillyer4,
  5. Adam Heathcote6,
  6. Vennila Ponnusamy7,
  7. Zoe Coleman2,
  8. Kendall Hammonds8,
  9. Chandni Raiyani8,
  10. Eleanor Gait-Carr9,
  11. Sarah Myers9,
  12. Katie Hunt5,
  13. Vinayak Govande4,
  14. Anoo Jain5,
  15. Reese Clark10,
  16. Cora Doherty9,
  17. Venkata Raju4,
  18. Paul Clarke6,11
  1. 1Department of Pediatrics, Creighton University School of Medicine, Omaha, Nebraska, USA
  2. 2Saint Joseph’s Hospital and Medical Center, Phoenix, Arizona, USA
  3. 3Neonatology Association Limited, Obstetrix Medical Group of Phoenix, Mednax, Phoenix, United States
  4. 4Division of Neonatology, Department of Pediatrics, Baylor Scott and White McLane Children’s Medical Center, Temple, Texas, USA
  5. 5Division of Neonatology, Department of Paediatrics, University Hospitals Bristol and Weston NHS Foundation Trust, Bristol, UK
  6. 6Neonatal Intensive Care Unit, Jenny Lind Children's Hospital, Norfolk and Norwich University Hospitals NHS Foundation Trust, Norwich, Norfolk, UK
  7. 7Neonatal Intensive Care Unit, Ashford and St Peter’s Hospitals NHS Foundation Trust, Chertsey, Surrey, UK
  8. 8Baylor Scott and White Research Institute, Temple, Texas, USA
  9. 9Neonatal Intensive Care Unit, University Hospital of Wales, Cardiff and Vale University Health Board, Cardiff, UK
  10. 10MEDNAX Inc, Sunrise, Florida, USA
  11. 11Norwich Medical School, University of East Anglia, Norwich, United Kingdom
  1. Correspondence to Dr Hemananda Muniraman; hemu_muniraman{at}


Objectives To ascertain parental perceptions of the impact of restricted visiting policies to neonatal intensive care units during the current COVID-19 pandemic.

Design Cross-sectional survey of parents impacted by visitation policies.

Setting Six tertiary level neonatal units, four from the UK and two from the USA, participated in the study.

Participants Parents and families of infants hospitalised in the participating centres between 1 May 2020 and 21 August 2020.

Methods Online-based and/or paper-based survey, querying the visitation policies and their impact on parents’ ability to visit, care for and bond with their infants.

Results A total of 231 responses were received. Visitation limited to a single visitor with no restrictions on duration was the most frequently reported policy; 140/217 (63%). Visitation policies were perceived as being restrictive by 62% (138/219) of the respondents with 37% (80/216) reporting being able to visit less often than desired, 41% (78/191) reporting being unable to bond enough and 27% (51/191) reporting not being able to participate in their baby’s daily care. Mild to severe impact on breast feeding was reported by 36% (75/209) of respondents. Stricter policies had a higher impact on families and were significantly associated with a lack of bonding time, inability to participate in care and an adverse impact on breast feeding.

Conclusions Visitation policies during the COVID-19 pandemic varied between centres and over time with stricter restrictions implemented earlier on in the pandemic. Parents reported significant impacts on their ability to visit, care for and bond with their infants with perceived severity of impact worse with stricter restrictions.

  • neonatology
  • health services research

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What is known about the subject?

  • The current COVID-19 pandemic has led to widespread visitation restrictions for parents and families in neonatal intensive care units.

  • The impact of these restrictions on parental ability to visit and care for their infants is unknown.

What this study adds?

  • Restriction policies varied between centres and over time, with stricter restrictions implemented early in the pandemic.

  • Parents reported significant impact on their ability to visit and care for their infants, and this impact was more severe with stricter visitation policies.


Family centred care (FCC) and, more recently, family integrated care (FIC) models have been adopted by neonatal intensive care units (NICUs) to encourage and empower parents to engage and actively participate in the care of their infants, while collaborating with healthcare providers.1–4 FCC and FIC have been shown to improve safety and quality of care and have wide-ranging benefits including improved weight gain, higher rates of breast feeding, decreased length of stay, decreased nosocomial infection, decreased parental anxiety and stress, improved discharge readiness and parental satisfaction rates.5–7 Parent–infant interaction including skin-to-skin contact and kangaroo care supports strong development of physical, emotional and psychological bonding and improves neurodevelopmental outcomes.8 9 For effective FCC, FIC and patient–infant bonding, parental presence and strong commitment from both parents and healthcare providers are essential.

In little over 8 months, the current COVID-19 pandemic caused by the severe acute respiratory syndrome coronavirus-2 (SARS-CoV-2) virus has infected over 40 million people and contributed to 1.1 million deaths worldwide.10 However, there are only a few case reports of vertical transmission in neonates with SARS-CoV-2 published in the literature.11–14 The American Academy of Pediatrics (AAP) neonatal–perinatal COVID-19 registry update of 3 October 2020 reported that, among 3722 mother/infant dyads and 3359 COVID-19 positive mothers, only 52 (1.6%) of 3198 infants tested positive for SARS-CoV-2.15

Social distancing and wearing face masks/coverings have been shown to mitigate the spread of viral transmission. Healthcare institutions have also implemented severe visitation restrictions to control SARS-CoV-2 spread and protect the health of patients, providers and staff. The restrictions vary widely depending on local infection rates, availability of personal protective equipment and the structure and layout of the NICU.16 17 The impact of any of the restrictions on parental ability to be present and care for their infants is not well defined. Our aim was to ascertain parental perceptions of the impact of visitation restrictions during the COVID-19 pandemic on their ability to visit, care for and bond with their infants.


We designed an 18-item questionnaire to survey parents/guardians of infants hospitalised for prospective participating neonatal units during the COVID-19 pandemic, to assess perceptions of visitation restrictions and their impact. The anonymous questionnaire included both closed and open ended questions and free-text comment sections for respondents to provide additional responses if applicable (online supplemental file 1).

Supplemental material

Patient involvement

Patients or the public were not involved in the design or conduct of the study, but were involved in its peer review and advising on the dissemination of our research.

Participating centres and participants

We used a pragmatic approach to recruit centres and parents to participate in the survey by disseminating an open invitation over social media platforms including Twitter, neonatal forums, via email and WhatsApp groups. Centres determined their own preferred methods for publicising the study locally to parents and distributing the study information. These included poster notices in the units, social media/communication platforms for parents, and direct mailing of the survey to parents whose infants had recently been discharged from the hospital. All centres conducted a cross-sectional survey of parents of infants hospitalised at the start of the study, followed by prospective survey of parents of infants admitted thereafter during the study period. Additionally three centres mailed the survey questionnaire to parents whose infants had been recently discharged. Paper and/or online questionnaire responses were recorded via SurveyMonkey (Palo Alto, California, USA) during the study period between 1 May 2020 and 21 August 2020. An information sheet provided along with the survey/online questionnaire summarised the purpose and objectives of the study and explained the rights of participants. Participants were required to document their prior agreement to participation in the survey by first answering a consent question. A second survey was sent to site investigators to enquire about the timing and nature of visitation restriction policies and any changes over time.

Statistical analysis

Respondents’ characteristics and responses were described with descriptive statistics using frequencies and percentages to report categorical variables. Means and SDs (or medians and ranges where appropriate) were used to describe continuous variables. Perceptions of impact were compared between countries, centres and across different restriction policies: (1) one visitor at cotside for limited duration; (2) one visitor with no restriction on duration of visit and (3) two visitors for limited duration. Associations in bivariate comparisons were examined using χ2 or Fisher’s exact tests as appropriate. A Wilcoxon rank-sum test was performed to assess the difference in ordinal variables between two groups. A Kruskal-Wallis test was performed to assess the difference in ordinal variables between three or more groups. Statistical significance was set at p<0.05. To control for multiple comparisons, the false discovery rate (FDR) correction was applied to all p values, assuming a FDR(q*) equal to 0.05.17 18 All statistical analyses were performed in SAS V.9.4 (SAS Institute).


Six tertiary level NICUs participated, four from the UK and two from the USA. Two hundred and thirty-one responses were received, of which 7 were excluded (1 lacking consent signature, 2 from non-participating sites, 4 for incomplete information on visitation policies). A total of 224 responses were included for final analysis: USA: n=131 (58%), UK: n=93 (42%). Breakdown of responses by centre was: Baylor Scott & White McLane Children’s Medical Center, Texas, USA: 80, St Joseph’s Hospital and Medical Center, Phoenix, USA: 51, St Michael’s Hospital (SMH), Bristol, UK: 31, Ashford and St Peter’s Hospital, Chertsey, UK: 27, Norwich and Norfolk University Hospital (NNUH), Norwich, UK: 25 and University Hospital of Wales, Cardiff, UK: 10.

Of respondents, 153 (70%) were mothers, 58 (27%) fathers and 5 (2%) were grandparents. Remaining 2 (1%) respondents were a sibling and a guardian. Mean (SD) age of respondents was 32 (7) years. The birth gestation of index infants was reported as being term (≥37 weeks) by 71 (34%) respondents, late preterm (34–36+6 weeks) by 36 (17%), moderately preterm (28–33+6 weeks) by 61 (30%) and extremely preterm (<28 weeks) by 39 (19%) respondents. Length of hospitalisation at the time of survey completion was reported as <1 week by 100 (45%), between 1 and 4 weeks by 70 (32%) and >4 weeks by 50 (23%) respondents.

Restriction policies

The most common visitation policy overall limited visiting to just one person at a time, although for an unlimited period, reported by 140 (63%) respondents, followed by allowing two visitors for a limited duration, reported by 42 (19%) respondents. Policies changed significantly over time: during May 2020, the most common policy was restriction to one visitor with restricted duration. During June, July and August 2020, the most common policy was one visitor at a time for an unlimited duration (figure 1, table 1).

Figure 1

Visitation policies over time during study period. (A) Restriction by visitor number and restricted versus unrestricted duration. (B) Breakdown of visitation policy by length of restricted duration.

Table 1

NICU restriction policy compared by months of responses

Of the respondents, 122 (56%) reported that the restrictions did not affect their ability to visit, whereas 80 (37%) reported visiting less often and 14 (7%) more often. Regarding the wider family’s ability to visit, 84 (40%) reported their partner had visited less often, while 98 (45%) and 115 (54%) reported concerns that siblings and grandparents were not allowed to visit, respectively.

Concerns about the visitation policies were reported by 94 (50%) respondents: 78 (41%) respondents felt unable to bond adequately with their infant and 51 (27%) reported being unable to participate in their baby’s daily cares. A mild impact on breast feeding was reported by 50 (24%) respondents while a severe impact was reported by 25 (12%) respondents. Video/audio recordings or streaming were perceived as unhelpful by 36 (17%) respondents, many of whom expressed concerns that they received insufficient information and updates about their infants.

Majority of respondents, 176 (83%) reported a requirement to wear a face mask when visiting the NICU: 95 (45%) of respondents reported that wearing face masks was appropriate, while 73 (34%) reported that wearing a face mask affected bonding and 46 (21%) reported that the wearing of masks by staff made their interactions with staff less personal.

Comparison of different restriction policies

There was no difference in respondents’ reported ability to visit with the different restriction categories (p=0.18) (table 2). A policy of one visitor restricted to limited duration was associated with a higher proportion of concerns of lack of bonding, inability to participate in care, obtain updates and bring supplies, followed by two visitors with a restriction on duration of visit. A policy of one visitor and unrestricted visit duration was associated with a lower proportion of concerns (p<0.02) (table 2 and figure 2). Respondents subject to policy restrictions of one parent for a limited time were more likely to perceive a mild or severe impact compared with those facing less austere restrictions (p=0.02) (table 2 and figure 2).

Table 2

Impact of restriction policies

Figure 2

Parental perception of impact of restriction policies.

Restriction policy and month of response varied among the centres, with the majority of responses from the UK in May and June 2020, and the US centres in July and August 2020 (table 3). Respondents from centres with more restrictive policies in May and June 2020 reported higher rates of insufficient bonding, higher rates of being unable to participate in their infants’ care and more mild and severe impacts on breast feeding (p=0.01) (table 4). The centre with the least restrictive policy on parental visiting (SMH, Bristol, UK) reported the lowest rates of both inability to participate and insufficient bonding (p=0.01). The centre with the most austere restrictions (NNUH, UK) had the greatest associated rates of mild and severe adverse impacts on breast feeding reported (p=0.01) (table 4). There were no differences in responses based on countries reported for visiting, bonding or caring for infants (p>0.05).

Table 3

Visitation policies and date of implementation dates among participating centres

Table 4

Impact of restriction policies compared by participating centres

Comments from parents

Comments from parents regarding visitation policies further demonstrated their impact, especially at the beginning of the pandemic when restrictions were most severe, and with extremely ill infants during end of life scenarios. One mother wrote:

I will remember this for the rest of my life. I will also remember the kindness of the staff but at 18 hours old I was told my baby might die and I had to beg to see him because I had already had my 2 hours. How is that ok???

Several comments related the impact of visitation polices on parental mental health:

Felt like my baby was not mine and I was asking permission from the nurses. Also has made me feel resentful towards [my] husband as all the emotional burden of a child in NICU fell upon myself;

The visiting times force a choice between cuddles and learning how to tube feed etc. Consequently this has left me feeling like I don’t take good care of my baby. Not acceptable for a postnatal women. I would imagine PND [post-natal depression] will be very high in this epidemic.

The comments in July and August 2020 predominantly related concerns about being unable to spend time together as family:

I have found the visiting restrictions very tough and would love for nothing more than myself and my partner to be able to see our child together. It has been an extremely tough few weeks emotionally and I wish we could support each other in NICU together and be prepared for discharge.

Comments from respondents are summarised in full in online supplemental file 2.

Supplemental material


We report the results of a bi-national survey of parents affected by neonatal unit visitation policies during the current COVID-19 pandemic. This pandemic has led to widespread restrictions on family visiting to the hospital, especially in intensive care units where the most critical patients are cared for.17 NICUs present a unique setting where infants often stay for weeks to months and parents play a vital role in their care. There has been a paradigm shift in the parental role in the neonatal unit; parents are no longer considered ‘just visitors’ but rather an integral and essential part of care provision.1–5 However, the pandemic and resultant visitation restrictions have severely disrupted the parental presence and their ability to facilitate and augment care in the NICU. The short-term and long-term effects of these restrictions are unknown, but may be significant.19

While we found that the majority of parents understood the need for revised visitation policies, they reported significant concerns about their consequent ability to visit, care for, and bond with their infants. The visitation restrictions were implemented between mid-March and early April 2020 in the USA and UK during the early stages of the pandemic. Our study shows that parents have been significantly impacted since this time, especially with being denied the opportunity to spend time with their critically ill infants and particularly during end of life situations. The initial guidance of the AAP on management of infants born to suspected and confirmed COVID-19 positive mothers during this period recommended temporary separation of the infant pending testing of both infant and mother.20 By June and August 2020, with mounting evidence of the low risk of vertical transmission, very few case reports of neonates being affected, and better availability of personal protection equipment, modified restrictions permitted one or both parents to spend more time with their babies. Our data suggest that this resulted in a less severe impact, with fewer major concerns about being unable to spend sufficient time together as a family. The AAP has since revised its guidance to recommend rooming in for parents with mild to moderate symptoms, with appropriate isolation precautions.21

Within the UK, early national guidance in March 2020 relating to NICU visitation policies was limited; reflecting the scarcity of evidence. However, separation of an otherwise well infant from a SARS-CoV-2 positive mother was not advocated and breast feeding was not discouraged providing that hygiene precautions were adhered to.22 By April and May 2020, more comprehensive guidance was jointly issued by the UK Royal College of Paediatrics and Child Health (RCPCH), British Association of Perinatal Medicine and Bliss baby charity; they strongly advocated for the role of parents as part of the infant’s therapeutic team and not as mere visitors, and as such stressed that ‘parental restrictions should be exercised only when absolutely necessary, as a temporary and proportionate response to a peak in viral transmission’.23–25 Restricted visiting on time of day was discouraged and, where possible, units were advised to allow parents to be present together.23–25 In June 2020, RCPCH medical guidance advised a nuanced response: that parent and baby form one family ‘bubble’, and that cotside face coverings would be unlikely to offer significant additional protection if sufficient spacing was maintained from other staff, parents and visitors.23

Our findings highlight the complex challenges of developing and implementing guidelines during a rapidly evolving novel pandemic, with limited evidence and experience available, and the expected tradeoffs on the established standard of care and its benefits.19 Some of the impacts may be mitigated by individualising policies to meet the unique requirements of the affected population and local centres, and in situations including end of life care or life-threatening surgeries/procedures, and by constant re-evaluation of emerging evidence and the impact of policies.19 Policy makers must recognise and reflect that parents are key partners in the care of their baby on the NICU and integral to optimal outcomes.

The free-text comments provided by parents highlighted the emotional and psychological burden of the restrictions on them. Preterm birth is associated with increased anxiety, post-natal depression (PND) and post-traumatic stress symptoms (PTSS) in both mothers and fathers; symptoms persist even at 2–4 years postpartum.26–28 The additional impact of the COVID-19 pandemic and adding to their burden through restrictive visiting policies would seem only likely to increase the risk of PND and PTSS and disruption of parental–infant bonding.16 19

There are a few study limitations. While parents and public were not involved in the design and validation of the survey questionnaire, we included multiple options for free text and comments throughout and received many comments that described the significant impact of the visitation policies. This was designed as pragmatic survey whereby centres could participate any time during the study period once they received local approvals, hence different centres joined at different times with varying restriction policies. Respondents completed the survey at different times of their infants’ hospitalisations, including a few at the time of admission, most during the hospitalisation and few after discharge. This may impact on their perceptions of visitation restrictions, but also allowed us to evaluate impact during different stages of hospitalisation. Each centre determined their own preferred method to distribute and collect responses, hence we are unable to provide a response rate as a proportion of the overall denominator population. Not all questions were answered by all respondents. Data included in the analysis had responses from at least 85% of respondents and we report denominators for response rate in each analysis. Our results may be affected by participation bias: those who responded may be more or less biased towards the restriction policy than the total parent population. Respondents, particularly first time parents, may have had difficulty in evaluating the impact of limitations if they had not experienced any other type of care; this was noted in a few comments. Our findings of significant association between severity of visitation policies and perceived impact may have been affected by confounding factors, such as variation in policies over time and differences between centres and countries. However, sample size was too small to perform secondary analysis to adjust for these factors. We attempted to account for multiple comparisons by using FDRs throughout the analyses.

Strengths of the study are the large number of responses obtained from six tertiary-level NICUs in two countries at a time when both were severely affected by the pandemic.

Comparing centres, the one with least restrictive policy reported a lower impact on breast feeding and bonding, whereas the centre with the most restrictive policy had the greatest adverse impact on breast feeding as reported by parents. These associations are important as they suggest a direct link between severity of restriction regime and impact on breast feeding.

We believe that our findings, showing that parents perceived a significant impact from visitation policies and an association of their impact with severity of restrictions are important as we enter a COVID-19 resurgence or ‘second wave’, and as centres consider/reconsider their visitation policies, hopefully with parents and babies foremost in mind


We sincerely thank all parents who generously responded to our survey. We are most grateful to the reviewers for their valuable comments on the earlier version of our manuscript.


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Supplementary materials

  • Supplementary Data

    This web only file has been produced by the BMJ Publishing Group from an electronic file supplied by the author(s) and has not been edited for content.


  • Twitter @hmuniraman, @PaulCawleyUK, @AdamHeathcote, @NeoImprOutcomes, @drpaulclarke

  • Contributors HM conceptualised and designed the study, designed the data collection instrument, obtained ethical/institutional research board approval, collected data, drafted the initial manuscript and revised the manuscript. MA, JH, AH, EG-C, SM,and ZC, recruited participants, collected data, reviewed and revised the manuscript. KH and CR designed and performed the data analysis, reviewed and revised the manuscript. VP, CD, AJ, VG and VR coordinated and supervised data collection and critically reviewed the manuscript for important intellectual content. PCawley coordinated and supervised data collection, revised and critically reviewed the manuscript for important intellectual content. PClarke co-designed the data collection instrument, coordinated and supervised data collection revised and critically reviewed the manuscript for important intellectual content. RC critically reviewed the manuscript for important intellectual content. All authors approved the final manuscript as submitted and agree to be accountable for all aspects of the work. HM is guarantor.

  • Funding The authors have not declared a specific grant for this research from any funding agency in the public, commercial or not-for-profit sectors.

  • Competing interests None declared.

  • Patient consent for publication Not required.

  • Ethics approval The study was determined exempt from requiring full review by the institutional review board at St Joseph’s Hospital and Medical Center (PHXNR-20-500-170-73-21) and was approved by MEDNAX Research Advisory Committee (RA ID: 607025162). All participating centres obtained approval from their respective research governance managers and/or ethics/institutional boards prior to commencing the study.

  • Provenance and peer review Not commissioned; externally peer reviewed.

  • Data availability statement Data are available upon reasonable request. Deidentified participant data are available upon request.

  • Supplemental material This content has been supplied by the author(s). It has not been vetted by BMJ Publishing Group Limited (BMJ) and may not have been peer-reviewed. Any opinions or recommendations discussed are solely those of the author(s) and are not endorsed by BMJ. BMJ disclaims all liability and responsibility arising from any reliance placed on the content. Where the content includes any translated material, BMJ does not warrant the accuracy and reliability of the translations (including but not limited to local regulations, clinical guidelines, terminology, drug names and drug dosages), and is not responsible for any error and/or omissions arising from translation and adaptation or otherwise.

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