Demographics
Of the fifteen caregivers, only one was male. Most caregivers (n=9, 60%) were married and living with their partners at the time of interview and the group had a mean age of 28.6 years. All caregivers had at least primary education (primary n=5, 33.3%; secondary n=8, 53.3% and tertiary n=2, 13.3%). The majority of study neonates (n=11) had been on RAL for 4 weeks, three neonates had been on RAL for 3 weeks and one neonate had been on RAL for 2 weeks.
The twelve participating HCWs represented a variety of cadres: six were nurses (50%), three were midwives (25%), two were pharmacists (16.7%) and one was a doctor (8.3%). The majority of the HCWs had been in their current position for 3–6 months (7 HCWs), three HCWs were in their position for 7–12 months and two HCWs had been in their position for more than a year. Seven HCWs had been prescribing RAL for 1–6 months and five HCWs had been prescribing RAL for 7–12 months.
Results were organised into three themes: (1) barriers to RAL initiation and adherence, (2) facilitators to RAL initiation and adherence and (3) recommendations to improve RAL delivery.
Barriers
Several HCWs reported delays with RAL initiation and attributed them to holdups with HIV birth testing. Leading causes for testing delays included deliveries on weekends or evenings, staff trained on birth testing not being present and stockouts of the cartridges used for the PoC birth testing machines. The delay in diagnosis and RAL initiation led to confusion for a few HCWs and caregivers, who returned to facilities on day 9 or day 10 for the RAL dose adjustment, instead of day 8.
One of the challenges that we encountered when implementing RAL was that children were coming late. So, like the case that we were dealing with now, there is a baby who was initiated on day 4 of life and she was initiated with a double dose 2mls a day (instead of one) so she never returned for day 7 to change frequency and dosage … Sometimes they were coming after day 7. … l think we will need more information on dealing with children who present late. (Healthcare Worker)
HIV is still a highly stigmatised topic in Zimbabwe, with social and cultural norms presenting challenges to RAL initiation and adherence. Many HCWs reported caregivers were hesitant in getting the consent of their partners and disclosing their baby’s HIV status within their social support networks. This could have resulted in lower adherence to RAL, since caregivers may have been unable to administer RAL to their neonates in the company of others.
And then she also didn’t want the maid [house helper] to know that the baby was taking this medication. So, we had to work around with her to see the times that she can give when she goes to work or before going to work, she will give it at this time, trying to come back to work earlier so that if she doesn’t want other people to know. (Healthcare Worker)
HCWs cited the cultural belief that young infants should not leave home as a potential reason for why fewer caregivers returned for the day 28 medication change to LPV/r or DTG, compared with the day 8 visit. Both caregivers and HCWs also discussed the challenges caregivers faced with administering RAL granules. Some caregivers struggled with using syringes, including holding the syringe upright to get an accurate measurement, reading the small numbers on the syringes, eliminating air bubbles while drawing medicine and measuring the correct amount without HCWs explicitly marking the syringe. HCWs discussed challenges with teaching caregivers to swirl the medication instead of shaking it and instructing them on how to look for bubbles. HCWs tried to ensure that caregivers understood that they could not use or save the remaining medication, but that it must be discarded.
It might be a challenge for other people to read the ml on the syringe so if for an example you want to give 0.8ml, it was good to have a 0.8ml container and you just fill it, because it can be confusing because the way you hold the syringe can result in it having different readings. … I had a problem with my husband where we disagreed over the measurements and how to hold the syringe to get the correct measurements. (Caregiver)
Caregivers also mentioned issues with timing of RAL, time-intensive preparation and disruptions with normal cooking and sleeping routines sometimes resulted in delayed and missed doses. Another challenge with the dosing was that some caregivers used breast milk instead of water to mix the medication, after being incorrectly advised by the HCWs.
They said I should squeeze my breast milk and use it to dissolve the medication and give the baby. That one I was given health education by the nurse who prescribed the medication to me. (Caregiver)
HCWs reported some caregivers were hesitant and suspicious about switching medications at day 28 to LPV/r or DTG due to the positive health benefits they had seen in their baby while on RAL. HCWs noted that caregivers may require more information about the justification behind the medication switch. HCWs cited that caregivers also preferred the RAL granule formulation to other paediatric ARTs, such as liquid LPV/r, since the RAL granules were noted to be less bitter.
They had a few concerns because others would see change in their babies who were taking the [RAL] medication well, that they were growing up healthy, others were afraid that it might go the other way [if they switched to LPV/r]. (Healthcare Worker)
Many nurses were unsatisfied with the cascaded training approach and requested direct training from trainers. The challenge of ensuring all appropriate staff were trained was further exacerbated by high staff attrition and staff rotations. HCWs also reported inadequate materials for practicing demonstrations (extra RAL granule sachets and syringes, etc), lack of information on missed RAL doses and if/when another dose should be administered, and other topics.
Yes, there is not enough training. Those who were working for this department went for the training but with the issues of changing departments here at the hospital, those who were trained might have joined other departments and those remaining would not have received any training. (Healthcare Worker)
COVID-19 significantly impacted the rollout of RAL granules in Zimbabwe. During periods of RAL granule stockout, some HCWs resorted to using the remaining paediatric formulations of nevirapine and one health facility gave out weekly supplies of RAL to caregivers, requiring them to return frequently for additional supplies. Additionally, COVID-19 resulted in travel restrictions, so when caregivers could not attend their day 8 appointment the HCWs shared information over the phone and advised caregivers to visit their local, village-level nurses for further help.
The day that the baby was supposed to be given the medicine, the medicine was out of stock and the baby was given the medicine on another day. (Caregiver)
Facilitators
Caregivers were generally accepting of RAL, citing good improvements with weight gain and skin appearance and a generally healthy-looking child. Discreet packaging that looked similar to other mainstream medications also increased acceptability of RAL granules. As noted above, caregivers preferred RAL to other paediatric ART formulations because it was less bitter, making it easier for the baby to swallow and it decreased issues with partial/missed dosing.
The way that the medication is packaged is also good, because it is not everyone who is free to disclose to parents or relatives … with the way the sachet is packaged, no one except for the health practitioners can detect which medication is being given to the child. (Caregiver)
Most HCWs were accepting of RAL and felt comfortable initiating neonates on RAL granules. The main reasons HCWs accepted RAL granules included, the effectiveness and their knowledge of RAL, its ability to reduce mortality in HIV-positive neonates, and RAL’s capability of rapidly achieving viral suppression. Additionally, HCWs thought RAL was easier to administer since it came in granules instead of tablets, like previous ART regimens (nevirapine).
… other regimens are difficult to administer for example the dispersible tablets. It’s actually difficult as compared to the granules which dissolves aah with ease. So, I think it’s a good move for our babies. I think it will actually reduce mortality since raltegravir has been shown to actually work well in the first few weeks of life. (Healthcare Worker)
The most frequently cited facilitators to RAL dosing comprehension and ability were having sufficient time for HCWs to counsel/educate caregivers, HCWs providing demonstrations,and HCWs observing caregivers practice the dosing process. To address issues of literacy among caregivers, HCWs reported that providing written instructions in the local languages of Shona/Ndebele and/or giving marked syringes helped caregivers understand how much medication to draw up for each dose.
I was then asked to also do a demonstration while they watch and make corrections. So that l am able to do on my own when l get home. (Caregiver)
Participant recommendations
HCWs understood the value of RAL and recommended that RAL be implemented at the national level. HCWs had several recommendations regarding changes needed at the facility and improvements to the training for caregivers on administering RAL to their neonates.
Many HCWs cited how critical it was to ensure timely delivery of RAL to babies. To prevent delays in the birth testing process, HCWs recommended ensuring adequate supplies of the cartridges for the POC machines and training more staff on how to use the machines. Some HCWs also called for clear communication between the maternity ward, outpatient ward and pharmacy to optimise the flow of RAL services.
We need to improve our systems, the issue of testing at birth, it has to improve, so that from day one if possible, babies who are positive are identified and referred, then initiated, so, there is need … for the staff to work together … and maybe partners to ensure that those machines for testing the babies are working all the time. (Healthcare Worker)
A general recommendation reported by the HCWs was ensuring adequate time for RAL counselling at the health facility to allow for demonstrations and observations of the caregivers practicing the process. This would require extra supplies of the RAL granules and syringes for training and practicing, along with enough staff to meet the demand of the increased patient interaction time.
Give them room to ask questions on whichever topics they might not have understood and to appreciate that our understanding and comprehension of information is different. You can even repeat four times and one does not understand so let us give them room to ask as many questions as they want no matter the number of questions so that they go home satisfied. (Healthcare Worker)
HCWs recommended that more staff be trained on RAL to build a stronger process of supporting caregivers on initiating HIV-positive neonates on RAL granules. HCWs recommended the standardisation of the training content and duration. This was especially pertinent in cases where training on RAL granules was part of the comprehensive training on several ART formulations. HCWs also requested additional training materials to be distributed and available in English, Shona and Ndebele, including large wall charts to be placed throughout the facility.
If we get a chart which we just maybe stick on the wall then actually refer to a chart I think … it will be better than the book … put [charts] on all maybe the stations, the nurse stations, the doctor’s room … A chart, just like in the job aide containing diagrams of how you are going to open the sachet, how you are going to dissolve. (Healthcare Worker)
Many HCWs recommended providing caregivers with educational communication materials featuring large visuals and diagrams to take home and refer to if there were issues with RAL preparation or administration.
IEC materials with step by-step-instructions accompanied by diagrams and pictures—something caregivers can refer to while they are preparing medication at home. We can give them pamphlets and booklets with information. In case they forget how to prepare the medication, they can refer to the booklet. The booklets might come in English or Shona. (Healthcare Worker)